48 lines
1.3 KiB
YAML
48 lines
1.3 KiB
YAML
id: https://nde.nl/ontology/hc/class/CallCenterWorker
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name: call_center_worker
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title: CallCenterWorker Class
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prefixes:
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linkml: https://w3id.org/linkml/
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imports:
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- linkml:types
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- ../metadata
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- ./StaffRole
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- ../slots/specificity_annotation
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- ./SpecificityAnnotation
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- ../slots/template_specificity
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- ./TemplateSpecificityScores
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classes:
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CallCenterWorker:
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is_a: StaffRole
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description: |
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Call center worker handling telephone inquiries.
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**Official Title vs De Facto Work**:
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May handle reservations, memberships, complaints,
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and general information beyond basic call handling.
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**Common Variants**:
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- Customer Service Representative
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- Reservations Agent
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- Membership Services
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**Typical Domains**: Large museums, heritage organizations
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**Typical Responsibilities**:
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- Phone inquiry handling
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- Reservation processing
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- Membership services
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- Complaint resolution
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- Information provision
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slot_usage:
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role_category:
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ifabsent: string(SUPPORT)
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specificity_annotation:
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range: SpecificityAnnotation
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inlined: true
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template_specificity:
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range: TemplateSpecificityScores
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inlined: true
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slots:
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- specificity_annotation
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- template_specificity
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